our way of working
our way of working
we are excited to start this journey with you. Therefore we mapped out our working process, so you know exactly what to expect when working with us.
step 1: new client questionnaire
When you want to book a call, we ask you to fill in a short form so we can learn more about your business, brand, goals, and current social media presence, before we hop on a call.
step 2: get to know call
Let’s meet each other over a video call. On this call we can explore if we are a good fit to work together and discuss your needs.
step 3: contract & quotation
Afterwards, we’ll send you a contract and quotation for your approval. This way we formalize our partnership and outline the scope of work and costs for you.
step 4: social media audit & strategy
We will then conduct a social media audit and develop a custom strategy for your business if that’s included in your package. When it’s done, we schedule a call and present our strategy. This is a GO / NO GO moment.
step 5: content creation / shoot
If necessary, we schedule and organize content shoot days, either in a rented studio or on location.
step 6: content calendar
We will provide a content calendar with planned content for the month. We make sure we engage and connect with your audience during the posting process.
step 7: monthly analytics & feedback round
Each month, we'll hold an analytics meeting to review performance and gather your feedback. We continuously adjust and optimise the strategy and content for the upcoming month based on analytics.
FAQs
-
We have monthly prices, but we recommend starting with a 3 to 6-month contract. This way, you give us the time to build on your brand, build the right foundation, and grow your socials exponentially. The art of content creation is a marathon, not a sprint.
-
We typically begin the onboarding process immediately after the contract is signed. The initial steps include a discovery phase, social media audit, and strategy development, which usually take about 1-2 weeks.
-
We understand that circumstances can change. Our contracts include a termination clause that outlines the process and any applicable fees for early termination. We aim to ensure a smooth transition if this becomes necessary.
-
Yes, we offer flexible and customized packages to fit the unique needs of your business. During our initial consultation, we’ll discuss your goals and tailor a package that works best for you.
-
Yes, we strive for efficient online collaboration. We offer multiple options for online partnerships. Book a call with us to explore the possibilities together.
-
Absolutely! We encourage your involvement to ensure the content accurately reflects your vision. We provide drafts for your review and welcome your input before finalizing any content.
-
We have a no refund policy due to the time and energy invested in our work. However, we include strategy readjustments and optimization in our process to ensure your satisfaction.
-
Of course! We want to ensure the content reflects your vision perfectly. We offer one revision round after completing the content calendar for the month. If additional revisions are needed, we will provide you with a quote and discuss the cost for the extra round before making any adjustments. Our goal is to collaborate closely with you to achieve the best results.
-
We follow best practices for account security, including using strong, unique passwords and enabling two-factor authentication. We also regularly monitor for any suspicious activity.
-
We can review and optimize your existing strategy to enhance its effectiveness. Our goal is to build on your current efforts and achieve better results.
-
We maintain regular communication through scheduled meetings, emails, and updates. We also provide monthly reports and are always available for additional consultations as needed.
